Conditions Of Return

Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the customer may withdraw from the conditions and therefore from the purchase contract for any reason, without the need to give reasons and without any penalty, within 14 (fourteen) business days from the date of receipt of the products (30 days for the USA).

To exercise the right of withdrawal referred to in the previous article 5.1, the customer must send Togy s.r.l. a communication to this effect, within the terms indicated, to the following email address [email protected] , or use the appropriate form on the Site in > Contact us.

In caso di recesso il cliente dovrà rinviare a sue spese i prodotti a Togy s.r.l. entro 14 (quattordici) giorni dal recesso medesimo (30 giorni per gli USA).

For packages from European Union and non-European countries, the shipping address is as follows:

Togy s.r.l. ( Brecos )

industrial area Consorzio Impreco 

via Aversa nord 81032 Carinaro (CE) ITALY 

The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packages), kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to normal diligence, without are signs of wear or dirt, in compliance with the following conditions:

  • The right of withdrawal may apply to the product purchased in its entirety; in fact it is not possible to exercise withdrawal only on part of the purchased product (eg: accessories, complements, etc ...);
  • for the withdrawal to be possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, tags, seals, etc ...);
  • the shipping costs (and any customs fees, if any) for the return of the goods will be the sole responsibility of the Customer;
  • the shipment, until the certificate of receipt in the warehouse indicated by Togy s.r.l. , is under the full responsibility of the customer;
  • Togy non risponderà in nessun modo per danneggiamento, furto, smarrimento occorsi durante o comunque in dipendenza della spedizione per la restituzione.

Togy s.r.l. provvederà a rimborsare al cliente l’intero importo già pagato, entro 14 (quattordici) giorni dal recesso, tramite procedura di storno dell’importo addebitato, utilizzando lo stesso mezzo di pagamento utilizzato dal cliente per la transazione iniziale, salvo diverso accordo. In ogni caso il cliente non sosterrà alcun costo quale conseguenza di detto rimborso. Togy potrà sospendere il rimborso sino al ricevimento del prodotto restituito ovvero sino al momento in cui il cliente dimostri di aver correttamente rispedito il prodotto, se precedente.

In any case, the customer will lose the right of withdrawal in cases where Togy s.r.l. make sure that:

  • the returned product and / or its accessories, and / or its packaging are not intact;
  • the product is missing its external packaging and / or original internal packaging;
  • the product lacks integral elements and / or accessories (eg closures, laces, buckles, etc.).

Nel caso di decadenza del diritto di recesso, Togy provvederà a restituire al mittente il prodotto acquistato, addebitando allo stesso le spese di spedizione e, ove già rimborsato, il prezzo del prodotto.

PLEASE NOTE:

It is not possible to request an exchange or a refund of a customized product unless the goods are defective or do not comply with the order placed (Article 5 paragraph 3 letter c of Legislative Decree no. 185 of 22/05/1999).